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IT Service providers corner - Proactive monitoring and network visibility

Proactive or reactive (Break/Fix) services? Most of IT service providers still relay on reactive (Break/Fix) service model and invoice their customers based on hourly-rate billing model. Although clients are aware of the fact that proactive monitoring of their infrastructure is an advantage and that it helps detect and eliminate issues, data loss and downtime, clients are still more likely to opt out for Break/Fix or reactive model.

 

The real reason for this is in the perception that users have towards proactive services. In the reactive model, the math is simple. When problem occurs the user contacts the IT service provider, the provider fixes the problem and charges client for their time (in most cases it is already included in monthly service costs), troubleshooting costs and equipment costs (in case there are parts that need to be replaced). With this simple logic, clients comes to the following conclusion:

Everything-As-A-Service - VDI / Home-Office solution by oneclick

Zadovoljstvo nam je predstaviti novog partnera u Nestec portfoliju.

Oneclick Cloud platforma (https://oneclick-cloud.com/en/) je XaaS (eng. everything as a service) rješenje koje omogućava centralno upravljanje, te brzu, jednostavnu i sigurnu isporuku (eng. publishing) infrastrukture i aplikacija.

Bazira se na visoko skalabilnom, konstantno dostupnom Kubernetes klasteru što daje platformi dodatnu fleksibilnost i gotovo neograničene mogućnosti primjene. S oneclick platformom moguće je vrlo jednostavno konsolidirati sve poslovne aplikacije (Windows, Linux i MacOS) bez obzira na njihovu lokaciju (lokalno, u oblaku) kao i interne i eksterne web aplikacije i podatke u personaliziranu radnu površinu dostupnu putem web preglednika ili Microsoft Office 365 platforme. Dodatna prednost oneclick platforme je u njezinom fleksibilnom pay-per-use modelu licenciranja koji Vam omogućava da platformu i troškove u potpunosti prilagodite svojim potrebama.

MSP Manager - Your ticket to Managed Services

Whether you use open source or paid help desk software, the following eight tools are must-haves for delivering top-of-the-line customer service.

Tools for customers:

  • Systray request system
  • Web support requests
  • Chat

Tools for service providers:

  • Ticketing
  • Remote control
  • Remote support
  • Recording
  • Reporting/dashboard

Solarwinds MSP Manager comes with all necessary functions and can easily integrate with the rest of your environment. Licensing is simple (per agent/per month) and you are free to activate agents according to your needs, but also (in case of vacations or any other reason) you can deactivate agents at any time which gives you full control over your costs. Full set of features includes SLA control, billing and many more.

 

For more information about MSP Manager please download our MSP Manager Pocket Book. In case you want to test MSP Manager you can open your 30 days FREE TRAIL ACCOUNT HERE:

 

 

MSP MANAGER FREE TRIAL

 

The essential toolkit for any IT Service provider

This infographic will help you discover best practices and the minimum required tools to effectively protect customers and monitor their IT environment. You don’t need to be a Managed Service Provider to start benefiting from these tools . However, they can certianly help you make a smoother transition to MSP model when you are ready to do so.

Altaro Endpoint Backup Beta verzija

BETA verzija Altaro Endpoint Backup rješenja dostupna je za testiranje. Altaro Endpoint Backup namijenjen je sigurnosnoj pohrani fizičkih računala (radne stanice, laptopi) i bit će integriran u Altaro MSP konzolu zajedno s pohranom za virtualne strojeve i fizičke servere. U prvoj fazi podržava sigurnosnu pohranu direktorija, datoteka i postavki radnih površina. Drugo izdanje pružat će Full image backup & Full Bare Metal Restore mogućnosti.

Kompletnim procesom pohrane i povrata podataka upravljat će se iz CMC konzole (kao i za Office365 Backup, VM & Physical Server Backup). Na partneru je da osigura prostor za pohranu na Microsoft Azure platformi.

 

ISPROBAJ ALTARO ENDPOINT BACKUP

 

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