Whether you use open source or paid help desk software, the following eight tools are must-haves for delivering top-of-the-line customer service.
Tools for customers:
- Systray request system
- Web support requests
Tools for service providers:
- Remote control
- Remote support
Solarwinds MSP Manager comes with all necessary functions and can easily integrate with the rest of your environment. Licensing is simple (per agent/per month) and you are free to activate agents according to your needs, but also (in case of vacations or any other reason) you can deactivate agents at any time which gives you full control over your costs. Full set of features includes SLA control, billing and many more.
For more information about MSP Manager please download our MSP Manager Pocket Book. In case you want to test MSP Manager you can open your 30 days FREE TRAIL ACCOUNT HERE: